We're Here to Help

Get the support you need, when you need it. Our expert team is available 24/7 to help you succeed.

Contact Support View Support Options

All Systems Operational

Last updated: 2 minutes ago

Average Response Time

< 2 hours for all tickets

Support Team Online

12 experts available now

Choose Your Support Channel

Multiple ways to get help, tailored to your needs and urgency level.

Emergency Support

24/7

Critical issues affecting your business operations

+880 1980868180

emergency@bitbytesolutions.net

Response time: Within 15 minutes

Live Chat

9 AM - 6 PM BST

Real-time chat with our technical experts

Average wait time: 2-3 minutes

Phone Support

Business Hours

Direct phone support for immediate assistance

+880 1772462649

Monday - Friday: 9 AM - 6 PM BST

Email Support

Detailed support via email with comprehensive responses

support@bitbytesolutions.net

Send Email

Response time: Within 24 hours

Video Consultation

Screen sharing and face-to-face technical support

Available by appointment

Documentation

Comprehensive guides and troubleshooting resources

Self-service knowledge base

Support Plans

Choose the level of support that matches your business needs.

Basic Support

Included with all services

Free

Email support
Documentation access
24-hour response time

Priority Support

Popular

Enhanced support for growing businesses

$99/month

Priority email & chat support
Phone support
2-hour response time
Video consultations

Enterprise Support

Dedicated support for large organizations

Custom

Dedicated support manager
24/7 emergency support
15-minute response time
On-site support available

Frequently Asked Questions

Quick answers to common support questions.

How quickly will I get a response?

Response times vary by support channel: Emergency support within 15 minutes, live chat 2-3 minutes, phone support immediate during business hours, and email support within 24 hours.

What information should I include in my support request?

Please include: detailed description of the issue, steps to reproduce the problem, error messages (if any), your service plan, and any relevant screenshots or logs.

Do you provide support in multiple languages?

Yes, we provide support in English and Bengali. Our team can also assist with basic queries in Hindi and Urdu.

Can I upgrade my support plan anytime?

You can upgrade your support plan at any time. Changes take effect immediately, and you'll only pay the prorated difference for the current billing period.